Athena
On-demand IT for restaurants
Athena is one app for every tech problem in your restaurant. Report it in seconds and a tech calls you right away. If they can't fix it remotely, watch them drive over on the map, and approve every part before it's bought.
On-site IT for about half the price of a traditional MSP. Try a free 30-day Profit Check.
One portal for everything
POS, Wi-Fi, kitchen printers, cameras, TVs. Every issue goes through the same screen. Pick what's broken, add a photo if you want, and send. No phone tree, no hold music, no explaining it three times.
Remote first
The tech who picks up your ticket connects to your system remotely and works the problem while you keep running service. No two-hour help desk calls, no scripts, no transfers.
Live dispatch
If it needs hands on, that same tech heads straight to your restaurant. Watch them on the map with a live ETA and distance. No waiting for a vendor to send someone tomorrow, or in three business days.
Parts approval
Once your tech is on site and confirms a part has to be replaced, you see the diagnosis, the exact part and the price on your phone. Approve or decline in one tap. No surprise line items on the invoice.
Full transparency
Each ticket keeps a timestamped log: who worked on it, what they found, what you approved, and when it was fixed. You always know where things stand, and so does your manager.
Why restaurants switch
Your POS doesn't wait for business hours, and neither should your IT. Athena is built around three things: you can see everything, help arrives fast, and every decision about your money stays yours.
| When something breaks | The old help desk | With Athena |
|---|---|---|
| Getting help | Two hours on the phone with a help desk reading from a script | Tap the problem in the app. A real tech calls you right away and starts fixing it remotely. |
| Who's on it | A ticket number and silence | A named technician, with every step written down where you can see it |
| On-site visits | A vendor sends someone tomorrow, or "within three business days" | The same tech who called you drives over, and you follow them live on the map |
| Parts | Surprise charges on the invoice | Your tech confirms on site what needs replacing. You see the part and price, and nothing is bought until you approve. |
| Cost | Hourly billing you can't predict | One flat monthly plan, about half what a typical MSP charges, or pay by the hour with no subscription |
Transparency
Live status, named techs, a timestamped log and prices before purchase.
Speed
Remote fix first. If that doesn't work, the same tech is dispatched and tracked, not "scheduled."
Service
No jargon, no phone trees. One app that works the way a busy kitchen does.
Why it's different
Traditional IT companies were built for offices: per-user contracts, ticket queues and technicians who show up when the schedule says so. Athena works the way restaurants do. One flat price, a real tech on the phone right away, and the same tech at your door when it needs hands on.
Hire an in-house IT tech
About $78,000 a year with taxes and benefits
Traditional MSP
15–20 users at $110–$185 per user
Athena Full Service
Flat per location. $1,200 founders price for the first 15 in Miami.
On demand
Report it, get a tech on the phone, and if they need to come in, watch them on the map. IT that moves at the speed of your restaurant.
Transparent
Every call, visit, finding and price is logged in the app. Nothing is bought until you approve it.
Built for restaurants
POS, kitchen printers, Wi-Fi, cameras and the network that ties them together. Not office laptops and email accounts.
Estimates. MSP range based on 2026 industry pricing guides for fully managed IT ($110–$185 per user per month) applied to 15–20 users. In-house cost based on PayScale's 2026 average for an IT support specialist in Miami ($61,644) plus about 25% for payroll taxes and benefits. Your costs may differ.
Plans
Start with a free 30-day Profit Check, then choose flat monthly pricing per location, or pay by the hour with no subscription. Every option includes the Athena app, one portal for all tickets, and parts approval before any purchase.
Before you pay us a dollar, let us find money you're already losing. We install monitoring software on your POS for one month, then hand you a report showing where you can save.
Which items, which shifts, which employees, and how much it adds up to.
What came in compared with what rang up, so waste and shrink stand out.
Hour-by-hour staffing against sales, showing shifts where fewer people could have covered it.
At the end of the month you get a savings report with real numbers from your own restaurant. Keep it either way. If the savings are worth it, put part of them toward an Athena plan.
Start my free monthThen pick a plan
For keeping the internet, Wi-Fi and network up through every service.
Remote help for everything that plugs in, with tech hours included.
For the first 15 Miami restaurants to sign up. $799 a month after that.
Remote and on-site support, with technicians who come to you.
For the first 15 Miami restaurants to sign up. $1,500 a month after that.
No subscription · On-site only
Not ready for a plan? Create a free account and book a field technician whenever something breaks. You only pay for the hours worked on site.
Parts are billed separately, and only after you approve them in the app. Founders pricing: 30 spots in all. The first 15 Miami restaurants on Full Service pay $1,200 a month, and the first 15 on Remote Desk pay $599 a month. Subscriber tickets are always handled first; one-time tickets have a 24-hour on-site target.
Launching in Miami first
Athena is opening to restaurants in Miami first. Add your restaurant and we'll let you know as soon as your spot opens.
Founders pricing · 30 spots
$1,200 / month
Full Service, with on-site technicians included, for the first 15 Miami restaurants that sign up. That's $300 off every month.
Remote Desk founders price
Remote support with 3 tech hours included. $200 off every month for the first 15 Miami restaurants on Remote Desk.